Tag Archives: NEMT

Should ride sharing be added to a healthcare benefit plan?

As the public discourse continues to focus on the high cost of healthcare, an increasing number of payers and healthcare organizations are turning to ride-sharing services such as Uber or Lyft for nonemergency medical transportation (NEMT). In fact, Lyft reports that nearly one-third of its passengers use the service to get to or from a medical-related appointment. The healthcare industry has also seen the emergence of a number of third-party companies, such as Circulation and Roundtrip. These companies aim to manage the NEMT experience between patients and providers like social workers or clinics.

As these options become more mainstream, numerous healthcare organizations—including health insurance plans, hospitals, provider groups, clinics, rehab centers, senior care facilities, home care centers, and physical therapy centers—have started offering ride-sharing services by partnering with these companies, with the goal of providing a meaningful benefit to beneficiaries and improving healthcare outcomes. The infographic below, based on this Milliman article, outlines a number of considerations for healthcare organizations thinking of adding ride-sharing as part of a benefit plan.

Pros and cons to adding ride-sharing as a healthcare benefit

As the public discourse continues to focus on the high cost of healthcare, an increasing number of payers and healthcare organizations are turning to ride-sharing services such as Uber or Lyft for nonemergency medical transportation.

With the introduction of services like Uber Health and Lyft Concierge, ride-sharing companies have officially expanded into the area of nonemergency medical transportation (NEMT). The healthcare industry has also seen the emergence of a number of third-party companies, such as Circulation and Roundtrip. These companies aim to manage the NEMT experience between patients and providers like social workers or clinics.

In this article, Milliman’s Deana Bell and Cameron Gleed discuss the pros and cons of adding ride-sharing as part of a benefit plan.