Tag Archives: communications

Conversations with your actuary: Getting to the right number

Healthcare leaders understand their own organization’s insurance programs better than anyone else does. The challenge lies in effectively communicating a comprehensive description of the program to all parties, including the actuary, auditor, and broker. It is important for healthcare finance leaders to discuss with the actuary any changes to claims management, coverage or retention, financial reporting of losses, management goals, or other insurance or operational areas.

In this article, Richard Frese discusses the actuary’s role in providing and communicating independent estimates that can more accurately reflect the true exposure of an insurance program.

This article was published on hfma.org, the Healthcare Financial Management Association’s website.

How can employers add incentive to a wellness program?

Health reform may create an opportunity for employers contemplating new or expanded wellness programs. In the latest issue of Benefits Perspectives, Sharon Stocker examines keys to creating a valuable program, with an emphasis on effective communications to ensure employee engagement and participation.

Here’s an excerpt:

1. Understand Your Audience
The goal of health promotion is behavior change, and reversing unhealthy habits that may have been built over many years is not easy. An effective change strategy calls for knowing your audience—what motivates them, potential obstacles, and tools they need for support.

Surveys and focus groups are a useful way to uncover what is most relevant for your employees and their families. (Involving family members is critical – dependent healthcare costs are a sizable factor.) Once the top areas of need and interest are clear, as well as potential barriers to participation, you can target strategies to address them.

Asking for opinions and input serves another important purpose – nurturing a sense of pride and ownership in the program. The most engaging communication is interactive, with ideas and information flowing both ways.

Be sure to clearly state survey/focus group objectives from the outset, letting employees know how the research will be used. You don’t want to imply sweeping changes unless that’s your intent. Acknowledge the value of their input and be serious about acting on the results—or risk having disgruntled employees.

2. Create and Promote a Brand That is Uniquely Yours
The best brands inspire recognition, enthusiasm, and loyalty. Once you have a positive, action-oriented campaign, branding it will help the program capture—and keep—people’s attention.

Your wellness program name and graphic look should align with and reflect the organization’s identity and values. You want to infuse the program with a sense of excitement so that people want to be a part of it. Engage employees and invite participation from the start by having a contest, with healthy prizes, to name the program.

A strong brand also conveys commitment, sending a message that the program is here to stay and worth attention as well as involvement.

To read the entire article, click here.

Communicating upcoming PPACA provisions

With 2013 nearing it would be wise for employers to communicate changes in employee health benefits concerning Patient Protection and Affordable Care Act (PPACA) provisions set to take affect. Milliman’s Troy Filipek is quoted in this BenefitsPro article discussing “open lines of communication” between employers and employees.

Here is an excerpt from the article:

According to Troy Filipek, a principal and consulting actuary for Milliman, the best way to prepare for compliance next year is to employ contingency planning as well as develop open lines of communication with employees.

Filipek says employers need to be proactive for 2013 while thinking ahead for 2014.

“There are a lot of changes that are occurring, and there are things employers can benefit from just by considering these options. Talk to your advisors and obviously if you do decide to make a change, talk to your employees or your retirees because with anything you make changes to, it’s important that your people are well advised on it, why you’re doing it and how it’s going to impact them.”

Previously we’ve outlined valuable communications practices to help employers navigate healthcare reform. For additional information on effective employer-to-employee communication regarding health benefits, read here.

Helping navigate healthcare reform

Employers face a challenge communicating how changes brought about by healthcare reform will affect employee health benefits. Denise Foster and Heidi tenBroek provide advice to help employers explain plan changes to employees in their new article.

Here is an excerpt from the article:

Employers who take a proactive approach to addressing [employee] questions can help guide choices in ways that are best for both employer and employee.

The role of personalized communication

What role will personalized communication play in future healthcare communications, if any? It may be a logical solution depending on the situation. Employers will need to determine if they will incur a penalty related to employee exchange subsidies, and to do that, they will need to know who is likely to be eligible for a subsidy. We can take that same information and create individual statements that clarify the subsidy amount for the individual, lay out the decision points, and clearly identify the options available to the employee.

Set the right course

We’re not entirely sure how employers will respond down the road. A number of our clients are working with our Milliman consultants to conduct a Healthcare Reform Strategic Impact Study, which determines how healthcare reform will affect their population.” The results of these discussions will influence the direction that their communication should take.

Employers will need to make strategic decisions about whether or not they want to offer employees affordable health insurance. If they do not offer affordable health insurance, they would be subject to a penalty if any employees receive a subsidy in the exchange.

Independent of the strategy that employers choose, they are best served by taking a proactive approach. It will be important to set a strategy to communicate healthcare reform changes and do it in a way that ensures employees have the right information at the right time and the overarching benefit program goals are met.