Pros and cons to adding ride-sharing as a healthcare benefit

As the public discourse continues to focus on the high cost of healthcare, an increasing number of payers and healthcare organizations are turning to ride-sharing services such as Uber or Lyft for nonemergency medical transportation.

With the introduction of services like Uber Health and Lyft Concierge, ride-sharing companies have officially expanded into the area of nonemergency medical transportation (NEMT). The healthcare industry has also seen the emergence of a number of third-party companies, such as Circulation and Roundtrip. These companies aim to manage the NEMT experience between patients and providers like social workers or clinics.

In this article, Milliman’s Deana Bell and Cameron Gleed discuss the pros and cons of adding ride-sharing as part of a benefit plan.